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Response planning

General Liability: Claims Readiness

Prepare reporting, documentation, decision authority, and continuity procedures before a loss occurs. This guide connects the decision to the actual policy and business exposure.

Start with the purpose of the coverage

General liability can respond to common allegations involving bodily injury, property damage, products, completed work, and personal or advertising injury, subject to the policy.

Priority 1

Immediate safety and loss mitigation

Connect this decision to the insured operation, credible loss scenarios, current information, policy wording, and requested protection.

Priority 2

Notice, documentation, and evidence

Connect this decision to the insured operation, credible loss scenarios, current information, policy wording, and requested protection.

Priority 3

Continuity, recovery, and claim follow-through

Connect this decision to the insured operation, credible loss scenarios, current information, policy wording, and requested protection.

What the policy may help address

Premises and operations claims

Confirm covered causes, insured parties, locations, limits, deductibles, conditions, and exclusions in the actual proposal and issued policy.

Products and completed operations

Confirm covered causes, insured parties, locations, limits, deductibles, conditions, and exclusions in the actual proposal and issued policy.

Defense costs for covered claims

Confirm covered causes, insured parties, locations, limits, deductibles, conditions, and exclusions in the actual proposal and issued policy.

Details to examine for this decision

  • Accurate classifications and descriptions of operations
  • Per-occurrence, aggregate, and products-completed operations limits
  • Additional insured, contractual liability, and waiver requirements

Information to prepare

A complete submission helps distinguish the account and reduces avoidable follow-up. Prepare current records rather than relying on estimates from a prior policy period.

  • Revenue, payroll, and operating description
  • Contracts, leases, and certificate requirements
  • Loss history and risk-control procedures

Questions the review should answer

How does the program address accurate classifications and descriptions of operations?

Document the answer in the proposal, applicable forms, endorsements, schedules, or written underwriting confirmation. Do not rely only on a certificate or marketing summary.

How does the program address per-occurrence, aggregate, and products-completed operations limits?

Document the answer in the proposal, applicable forms, endorsements, schedules, or written underwriting confirmation. Do not rely only on a certificate or marketing summary.

How does the program address additional insured, contractual liability, and waiver requirements?

Document the answer in the proposal, applicable forms, endorsements, schedules, or written underwriting confirmation. Do not rely only on a certificate or marketing summary.

Frequently asked questions

What should a business prepare for a General Liability claims readiness review?

Useful starting information includes revenue, payroll, and operating description, contracts, leases, and certificate requirements, loss history and risk-control procedures. The specialist may request additional details based on the operation and available insurance markets.

Why should General Liability be reviewed separately from other policies?

General liability can respond to common allegations involving bodily injury, property damage, products, completed work, and personal or advertising injury, subject to the policy. The policy should also be coordinated with related property, liability, vehicle, people, contract, and continuity exposures.

Coverage descriptions are general and do not amend a policy. Eligibility, availability, limits, deductibles, exclusions, definitions, and terms vary by risk and insurance market. Actual policy documents control.

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