Start with how the operation works
Technology businesses can create both cyber and professional liability exposure. A useful program connects services, contracts, client systems, data access, security controls, vendors, intellectual property, and the financial impact of an error or outage. For commercial auto, commercial auto planning matches vehicles, drivers, use, radius, and contracts to the business’s real road exposure.
Operating details to document
- Description of technology & it services operations, locations, revenue, payroll, and recent changes
- Current values and schedules for technology errors and omissions and cyber liability, general liability, property, business income, and crime, workers' compensation, epli, d&o, and umbrella or excess where appropriate
- Contracts, certificates, current policies, and currently valued loss history
Coverage details to review
- Owned vehicle liability and physical damage
- Hired and non-owned auto exposure
- Driver eligibility, vehicle use, and operating radius
- Cargo, mobile equipment, or special vehicle considerations
Prepare the Operation Before a Claim
A useful review goes beyond selecting a policy name. It connects current information to eligibility, policy structure, and the consequences of a significant loss.
- Keep policy and emergency contact information accessible
- Preserve photographs, contracts, inventories, receipts, and incident records
- Know who reports the claim and protects property from further damage
Alleged technology errors, failed implementations, missed deliverables, and client financial loss
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Data breach, ransomware, social engineering, privacy liability, and dependent-system interruption
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Contractual commitments, intellectual-property allegations, employee risk, and business interruption
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Owned vehicle liability and physical damage
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Hired and non-owned auto exposure
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Driver eligibility, vehicle use, and operating radius
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Cargo, mobile equipment, or special vehicle considerations
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Information to have ready
- Description of technology & it services operations, locations, revenue, payroll, and recent changes
- Current values and schedules for technology errors and omissions and cyber liability, general liability, property, business income, and crime, workers' compensation, epli, d&o, and umbrella or excess where appropriate
- Contracts, certificates, current policies, and currently valued loss history
- Vehicle schedule with use and stated values
- Driver list and driving-record review process
- Operating radius and typical destinations
- Personal, rented, borrowed, and employee-owned vehicle use
Questions for the coverage review
Which technology & it services risks could create the most severe loss?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
Do current values, classifications, limits, and deductibles reflect the operation?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
What operational changes, contracts, or dependencies should the insurance review address?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
Who may drive on behalf of the business?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
Are vehicles taken home or used personally?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
Frequently asked questions
Who should use this technology & it services commercial auto guide?
Business owners and insurance buyers can use it to prepare for a focused review of claims readiness. It is educational guidance, not a quote or a substitute for policy terms.
What information should a technology & it services account gather first?
Start with description of technology & it services operations, locations, revenue, payroll, and recent changes, current values and schedules for technology errors and omissions and cyber liability, general liability, property, business income, and crime, workers' compensation, epli, d&o, and umbrella or excess where appropriate, contracts, certificates, current policies, and currently valued loss history, plus currently valued loss information when available.
Coverage descriptions are general. Eligibility, availability, limits, deductibles, exclusions, and policy terms vary by risk and market. Review actual policy documents with an appropriate insurance professional.