Start with how the operation works
Technology businesses can create both cyber and professional liability exposure. A useful program connects services, contracts, client systems, data access, security controls, vendors, intellectual property, and the financial impact of an error or outage. For workers' compensation, workers’ compensation planning should reflect actual duties, payroll, locations, supervision, and workplace controls.
Operating details to document
- Description of technology & it services operations, locations, revenue, payroll, and recent changes
- Current values and schedules for technology errors and omissions and cyber liability, general liability, property, business income, and crime, workers' compensation, epli, d&o, and umbrella or excess where appropriate
- Contracts, certificates, current policies, and currently valued loss history
Coverage details to review
- Employee classifications and payroll estimates
- Medical and lost-wage benefits for covered injuries
- Employer liability limits
- Multi-state work, subcontractor, and return-to-work considerations
Connect Risk Controls to the Coverage Review
A useful review goes beyond selecting a policy name. It connects current information to eligibility, policy structure, and the consequences of a significant loss.
- Match controls to the operation's most severe loss scenarios
- Assign responsibility and document inspections, training, and maintenance
- Track corrective action instead of relying on informal practices
Alleged technology errors, failed implementations, missed deliverables, and client financial loss
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Data breach, ransomware, social engineering, privacy liability, and dependent-system interruption
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Contractual commitments, intellectual-property allegations, employee risk, and business interruption
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Employee classifications and payroll estimates
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Medical and lost-wage benefits for covered injuries
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Employer liability limits
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Multi-state work, subcontractor, and return-to-work considerations
Confirm how this applies to the operation, how it is represented in the application, and where the policy addresses or excludes the exposure.
Information to have ready
- Description of technology & it services operations, locations, revenue, payroll, and recent changes
- Current values and schedules for technology errors and omissions and cyber liability, general liability, property, business income, and crime, workers' compensation, epli, d&o, and umbrella or excess where appropriate
- Contracts, certificates, current policies, and currently valued loss history
- Payroll by employee duty and location
- Employee counts, shifts, and seasonal changes
- Subcontractor certificates and payment records
- Loss runs and workplace safety procedures
Questions for the coverage review
Which technology & it services risks could create the most severe loss?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
Do current values, classifications, limits, and deductibles reflect the operation?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
What operational changes, contracts, or dependencies should the insurance review address?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
Are employees classified by what they actually do?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
Do employees travel or work in more than one state?
Document the answer and compare it with the application, quote, endorsements, limits, deductibles, and contractual requirements.
Frequently asked questions
Who should use this technology & it services workers' compensation guide?
Business owners and insurance buyers can use it to prepare for a focused review of loss prevention. It is educational guidance, not a quote or a substitute for policy terms.
What information should a technology & it services account gather first?
Start with description of technology & it services operations, locations, revenue, payroll, and recent changes, current values and schedules for technology errors and omissions and cyber liability, general liability, property, business income, and crime, workers' compensation, epli, d&o, and umbrella or excess where appropriate, contracts, certificates, current policies, and currently valued loss history, plus currently valued loss information when available.
Coverage descriptions are general. Eligibility, availability, limits, deductibles, exclusions, and policy terms vary by risk and market. Review actual policy documents with an appropriate insurance professional.